Support

We’re here to help with installation, configuration, questions, bug reports, and feedback.

How to get support

• Email support@citizenkade.com with your Jira site URL, a description of the issue, and any relevant screenshots.

Response times

We aim to acknowledge support requests within two (2) business days. Most questions are resolved promptly thereafter. Business days are Monday–Friday, excluding U.S. public holidays.

Scope

• Installation and configuration help
• How-to questions about features (effective access, impact analysis, license reclamation, audit log)
• Bug reports and defect resolution

Feedback & feature requests

We’d love to hear how the app is working for you and what would make it more useful. Send ideas, feature requests, and general feedback to support@citizenkade.com. Your input directly shapes the roadmap.

Reporting a security issue

Please report security concerns to security@citizenkade.com. See our Security Measures for more.